Customer Support Representative

Job Description:

We are looking for a Customer Support Representative to join our team and assist both business owners and users on our platform. As a key member of our support team, you will be responsible for handling inquiries, resolving issues, and ensuring a smooth experience for our users.

Your role will involve responding to customer queries, providing assistance with business listings, managing technical support requests, and guiding users through the platform’s features. If you have excellent communication skills and a problem-solving mindset, this role is perfect for you!

Responsibilities:

✔ Respond to customer queries via email, live chat, and phone support.
✔ Assist business owners with listing setup, verification, and updates.
✔ Guide users on how to search, compare, and book services through our platform.
✔ Handle technical support requests and coordinate with the development team if needed.
✔ Educate users about premium features, paid ads, and platform benefits.
✔ Resolve complaints and provide solutions to enhance user satisfaction.
✔ Maintain accurate records of customer interactions and feedback.
✔ Identify common issues and suggest improvements for platform usability.

Requirements:

✔ Prior experience in customer service, support, or a similar role preferred.
✔ Strong communication skills (both written and verbal).
✔ Ability to multitask and manage multiple queries efficiently.
✔ Basic understanding of online platforms and business directories.
✔ Problem-solving mindset with a customer-first approach.
✔ Familiarity with CRM tools and support ticket systems is a plus.

Benefits:

✔ Competitive salary based on experience.
✔ Work-from-home flexibility (for remote positions).
✔ Opportunity to be a part of a growing online marketplace.
✔ Training and career growth opportunities.

👉 Interested? Apply now and be a part of a dynamic team helping businesses grow!